103 Douglas Ct, Suite 200, Sterling, VA 20166

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Privacy Policy

A Chimney Expert LLC

103 Douglas Ct., Suite 200, Sterling, VA 20166

Phone: 703-999-6621

Email: achimneyexpert@gmail.com

Effective date:11/12/2026

A Chimney Expert LLC (“A Chimney Expert,” “we,” “us”) provides chimney sweeping, inspection, repair, relining, masonry and related services in Loudoun County and surrounding Northern Virginia communities. This policy explains what information we collect, how we use it, how we protect it, and the choices you have, including for text messages.

1. Information we collect

When you request an estimate, book a service, call us, or text us, we may collect:

  • Your name, phone number, email address and service address
  • Details about your chimney, fireplace or dryer vent and the work you request
  • Scheduling, estimate, invoice and payment records
  • Messages and call records between you and our office
  • Basic website information (for example, pages visited and the form you submitted)

2. How we use your information

We use your information to:

  • Respond to your request and provide your estimate
  • Schedule, perform and follow up on service
  • Send appointment confirmations and reminders, arrival updates, estimates, invoices and receipts
  • Answer your questions and provide customer support
  • Keep business records and meet legal and tax obligations

We do not use your information to send marketing texts unless you have separately agreed to receive them.

3. Text messaging (SMS)

If you give us your mobile number and agree to receive texts, we may send you messages about your service: appointment confirmations and reminders, arrival updates, estimates, invoices, and replies to your questions. Message frequency varies with your service and requests. Message and data rates may apply.

To stop receiving texts, reply STOP at any time. For help, reply HELP or call 703-999-6621.

Consent to receive texts is not a condition of purchasing any service. We do not sell, rent or share mobile phone numbers or text-messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.

4. How we share information

We share information only as needed to run our business: with service providers that support us (for example, our scheduling and invoicing software, payment processors, and phone and text providers), and when required by law. These providers may use your information only to perform services for us.

5. How we store and protect information

We use secure, access-restricted business systems and industry-standard safeguards to protect your information. No method of storage or transmission is completely secure, but we work to protect what you give us. We keep records only as long as needed for service, warranty, tax and legal purposes.

6. Your choices and rights

You may contact us to review or correct your information, or to ask us to delete it (subject to records we must keep by law). You can opt out of texts at any time by replying STOP. To make a request, call 703-999-6621 or email achimneyexpert@gmail.com.

7. Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

8. Changes to this policy

We may update this policy. The current version is always posted on this page with its effective date.

9. Contact us

A Chimney Expert LLC, 103 Douglas Ct., Suite 200, Sterling, VA 20166 | 703-999-6621 | achimneyexpert@gmail.com